Shipping and Delivery

Your order will be custom-assembled according to your preferences of canopy color, steel structure color, installation type and size. From the day the order is placed, your structure will be ready to ship within 45-60 days.

The Vela structures are shipped in a 2' x 2’ x 12' crated box and generally weigh at least of 450 lbs. A single component usually weighs less than 20lbs.each and can be moved by hand if necessary.

Freight companies typically will not deliver products weighting over 40 lbs to addresses on the second or higher floors. The freight company may not unload the product upon reaching the final destination.  It is important that you or your agent is prepared to meet the freight company to (1) inspect and sign for the delivery and (2) unload the product from the carrier and move it to the installation location.  . 

Note: Our carrier sometimes works in conjunction with smaller ground transportation companies, so a local company may actually deliver your shipment. Some carriers will call in advance to make delivery arrangements & some will not. Please feel free to call the carrier regarding your shipment status & delivery terms.

We will inform you when the item has been shipped and provide you with a tracking number. Please allow 3 - 7 days for delivery from date of shipment.

International Shipping

It is possible to have our products shipped internationally, even to military addresses. If you would like more information, just send us an email or give us a call on one of the following numbers:

Toll-free from within the US: 1-877-327-0745
From outside the US: 1-214-739-6020

Rush Orders

Rush delivery is available on certain products. Please call or email for availability.